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Utility Billing
The City of Louisville provides water and sewer utilities to residents and businesses. Utilities are billed on a monthly basis and payments are due on the 20th of the month in which bills are sent. A 10% penalty is charged on past due bills. Returned payment fee is $30.
Shut-Offs: Water service disconnected due to non-payment will be restored upon receipt of full amount due.
The City of Louisville accepts cash, check, money orders, Visa, MasterCard, and Discover. The City does not accept over the phone payments.
Automatic payments may also be set up on Direct Debit Authorization, which allows funds to be deducted from your bank account on or about the 20th of each month.
High bills? Check for Leaks! City crews cannot check your plumbing system for leaks. If you think you may have a leak, try the following techniques to isolate a problem:
- Read meter to make sure meter read coincides with billed reading.
- Read meter before you leave for an extended period and when you return to see if water has been used.
- Turn water off at your main valve for several hours. When you turn it back on, you should not hear a "rush" of water. If you do, you have lost water in your system indicating a leak.